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Flexible Working Arrangements (FWAs) Complete Guide in Singapore

Flexible Working Arrangements (FWAs) Complete Guide in Singapore

A comprehensive guide to flexible working arrangements in Singapore, covering legal rights, common types, request processes, pros and cons, and implementation guidelines for employers and employees.
Written By
Siyu Chen
HR Editor at Gutsy

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Singapore's workforce is experiencing a meaningful transition towards enhanced flexibility in work arrangements. This guide delves into the flexible working hours environment in Singapore, addressing common inquiries while providing a detailed understanding of employee rights, employer responsibilities, and government initiatives.

What are Flexible Working Arrangements and Common Arrangements in Singapore?

Flexible working hours, also referred to as flexitime or flexible work arrangements (FWAs), allow employees to have greater control over their schedules and work conditions, aiming to elevate work-life balance and enhance productivity.

Am I Legally Entitled to Flexible Work Arrangements in Singapore?

With the implementation of the Tripartite Guidelines on Flexible Work Arrangements starting December 1, 2024, employees in Singapore are not automatically entitled to flexible work arrangements. Nonetheless, employees who have successfully completed their probationary period are entitled to request such arrangements. Employers, while not required to approve these requests, must maintain a formal protocol for evaluation.

Find more detailed information about flexible working arrangements on MOM official website.

Process for Requesting a Flexible Working Arrangement (FWA)

1. Submitting a Formal FWA Request

Employees seeking a Flexible Working Arrangement (FWA) should formally submit a request to their employer. This request must be documented and clearly outline the proposed adjustments to working hours, location, or workload, along with the rationale for the request.

2. Employer Response Within Two Months

Once the request is received, the employer should acknowledge it and provide a decision within a reasonable timeframe, typically no later than two months. This period allows for discussions between both parties and ensures the request is processed efficiently.

3. Assessment Based on Business Requirements

Employers must carefully review the request in relation to business operations, considering factors such as team collaboration, service levels, and overall productivity. A well-balanced decision should align both employee flexibility and organisational priorities.

4. Exploring Alternative Solutions (If Request Is Declined)

If the request cannot be accommodated, employers are encouraged to engage in open discussions to explore alternative options. This may involve considering modified arrangements that better suit both the employee’s needs and the company’s operational goals.

Common Types of Flexible Working Arrangements:

  • Working from Home (Remote Working): Operating from a site other than the traditional workplace.
  • Flexitime: Opting for start and finish times within fixed core hours.
  • Part-time Work: Engaging in work for less than the conventional full-time hours.
  • Compressed Hours: Completing full-time hours over fewer days (e.g., 4 days per week).
  • Annualized Hours: Performing a defined number of hours annually with a flexible schedule.
  • Staggered Hours (Shift Work): Variations in start, finish, and break times relative to colleagues.
  • Hybrid Working: A blend of remote and on-site work.
  • Job Sharing: Two or more individuals jointly occupying a full-time role.
  • Phased Retirement: A gradual reduction of hours leading to full retirement.

Pros and Cons of Flexible Working Arrangements

This working type offers notable benefits while presenting challenges for both employers and employees.

Pros for Employers:

  • Enhanced recruitment and retention
  • Boosted productivity
  • Diminished operational expenses
  • Prolonged service hours

Pros for Employees:

  • Improved work-life balance
  • Heightened job satisfaction
  • Lowered personal expenses
  • Minimized burnout

Cons for Employers:

  • Challenges in management and communication
  • Difficulties in maintaining workload and deadlines
  • Reduction in shared culture and oversight
  • Industry-specific constraints

Cons for Employees:

  • Obstacles in communication and collaboration
  • Risk of work-life intrusion
  • Chance of reduced productivity
  • Skills gap and training requirements

Part-Time Employees and Flexible Working Arrangements

Part-time employees possess the same right as full-time employees to request flexible working arrangements, provided they have completed their probationary tenure.

COVID-19's Impact on Flexible Working Policies

The COVID-19 pandemic notably expedited the adoption of FWAs in Singapore, culminating in the establishment of the Tripartite Guidelines, which formalized the request process and fostered a culture of trust and equity.

Government Support and Incentives

While the Singapore government provides guidance and compliance support for implementing Flexible Work Arrangements (FWAs), there are currently no specific financial incentives. However, the Enterprise Development Grant (EDG) in Singapore can potentially support projects related to Flexible Work Arrangements (FWAs), as it aims to help businesses upgrade, innovate, and grow by funding initiatives that improve operational efficiency, including process redesigns which could encompass implementing FWA

Can My Employer Reject My Request?

Yes, employers can deny requests, but only based on reasonable business justifications (e.g., increased costs, effect on productivity). They must provide a written explanation and explore alternatives. Employees who believe that the rejection was unjust can raise their concerns with TAFEP or MOM.

Impact on Employment Benefits and CPF Contributions

While Flexible Work Arrangements (FWAs) in Singapore typically don't impact employment benefits or Central Provident Fund (CPF) contributions, exceptions exist when the arrangement involves changes in workload or pay, such as part-time work or job sharing. In such cases, benefits and CPF contributions might be adjusted accordingly. In such scenarios, benefits and contributions would be proportionately adjusted.

Which Industries Are More Likely to Offer Flexible Working Arrangements?

No specific industries are mandated to offer FWAs, but those already adapted to remote work (e.g., technology, finance), experiencing labor shortages, or prioritizing work-life balance (e.g., healthcare, education) are more inclined to extend FWAs.

Conclusion

Flexible working hours are gaining traction in Singapore. Comprehending employee rights, employer responsibilities, and the support provided by the government is pivotal for navigating this progressive work setting. The Tripartite Guidelines furnish a framework for the equitable and transparent execution of FWAs, benefitting both employers and their employees.

Disclaimer: This article was made with the help of AI and should not be used as a reference for legal matters. Please always double-check with official sources to ensure accuracy.

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